MEDiBUS is a service run by East Riding of Yorkshire Council
We are getting lots of referrals now from people who used to travel with the Patient Transport Service - which is arranged by Hospitals and who now are no longer eligible for this service....
They have been told by PTS to ring GoFar which is incorrect as we DO NOT take bookings.
We just provide a vehicle and a driver. To book transport ring the call centre on 03456 44 59 59 - Goole GoFar only provide the vehicles for the MEDiBUS service
Please remember, we have drivers only...no passenger assistants so if you require help when you get to the hospital, you will need to take someone with you
Medibus Service
We'd just like to clarify some things about this service
Although it is the “Medibus” We are not hospital transport, we don’t have trained attendants on the bus and our drivers are…drivers. We can pick you up at your house and take you to your destination and we can take you home again, but…..
If you struggle with mobility and need help when you get to the hospital, you will need to take someone with you. We have accessible vehicles with tail lifts to help you, but we are not guaranteed parking slots at the hospitals so the driver will be unable to leave the vehicle so having someone with you is the best solution.
We would ask that when ring to book transport, you give the call centre staff as much information as you can so they can make sure you have the correct transport for your needs. If you need a tail lift, if you use a walker or wheelchair especially if you struggle with steps etc.
If you are going for a procedure/operation that involves any form of anaesthesia you should be aware we can take you in, but it is highly likely we cannot take you home. There are two reasons for this:
Firstly: The hospital cannot say for certain when your procedure/operation will take place. Even if you are at the hospital in the morning, you may not go in for your procedure/operation until the afternoon and there is a good chance you will not be finished by 16.00 (4pm) when our service ends.
Second: If you have had any form of anaesthesia, you may suffer from after effects for some time. As we do not have attendants on our vehicles there would be no one to help you should you feel unwell on your return journey.
The best option should you be having a procedure/operation is to make the hospital aware that you will need them to arrange Patient Transport to take you home.
Thank you for your understanding with this. We do try to help as many people as possible but we are limited as to what we can do.
Medibus Service
Our Medibus services to Goole, Scunthorpe, Castle Hill and Hull are getting busier. We've made this leaflet to explain - When Medibus services end......What to do if you need assistance........Getting you home from an appointment.
If you have appointments at Hull or Castle Hill, please remember this service is only available to Goole and Howdenshire residents.
Our Services page show what else we can do to help
Medibus - Hull Royal Infirmary & Castle Hill
Our service to Hull Royal Infirmary and Castle Hill hospital is running well and is very popular. At the moment it is still running from Monday to Thursday for appointments between 09.00 - 15.00 (the service ends at 16.00)
Please be aware, unfortunately, we are unable to offer attendants on this service, if you require assistance at the hospital, it would be best to have someone go with you, contact the hospital to arrange for help or use the Passenger Transport Service
Details are opposite...